General, Postage, Return, Refund, Warranty Policy
*If you unsure about item condition, compatibility, etc., please ask questions BEFORE commence purchase.
All sales re final. Full payment required prior to order dispatching.
Select items carefully. Compare pictures and description for exact matching to the original item. (Incorrect order and following return will incur initial postage charges, warehouse processing fees and stock aging charges for returns outside specified time.)
Do not hesitate to ask question if anything unclear about item compatibility and parts availability. Include VIN and model specifications for the faster reply. Not all available parts can be listed on the website.
International buyers note: All automotive parts (unless specified), listed for Australian vehicles makes and models. Australia is a “Right-Hand-Drive” country.
We using Australia Post as a parcel carrier for most of our services. Our dispatch schedule: “Next Business day”, with daily “Cut-out time” 11:00AM (AEST). For most of ordered items within Australia initial postage fees paid by us. Default parcel service is a “Economy parcel”. Express parcel available at checkout at the extra cost. Prior to select “Express service” check at: www.auspost.com.au for this service availability to your location. Daily courier (NSW only) available at the extra cost on request. Contact: 9481 8800 for inquires. Large and heavy items delivered by the variety of freight couriers. Freight courier fees paid by the buyer. (Contact us prior to purchase, for the freight cost.) Freight courier require delivery address. POBox, Parcel Locker, etc. not acceptable.
All our parcels have “tracking service”. Tracking number updated upon item dispatched from our warehouse. Tracking information available at your item purchase status and via email notifications. Upon item dispatching we are not longer able to control it movement and all answers about delivery status can be found at: www.auspost.com.au
We do an extra insurance for items over $50.00 value and our item package is sufficient and tested to held careless handling. However, sometimes damages happened. If you received item that was damaged in transit, you need to inform us ASAP and lodge “Damage in Transit” claim to Australia Post. By Australia Post regulations, only receiver able to lodge “Damage-in-transit” claim for compensation. For the “Damage in transit” claim, Australia Post require ALL packaging together with the item. DO NOT disposal any packaging materials until you ensure that item did not arrive damaged and it match description.
Do not post damaged-in-transit item back to sender! (It will void ability for compensation claim.)
Check delivery address to ensure it valid and up to date. Item returned as an “Unclaimed” can be posted again with return postage and postage fees charged to the buyer. Initial postage charges and return fees will be deducted from refund for “Unclaimed” returned item, as well as warehouse processing fee and late return fee (where applicable).
ALL RETURNS MUST BE MADE WITHIN 30 DAYS FROM DELIVERY DATE!
We do accept returns for most of our products* with any reason, however some conditions do apply.
* Used parts, virtual products and specified items – excepted from return.
Return for exchange or refund accepted for item that: Not fit description purpose, have factory defects, do not match item description and pictures on the website listing.
Return of the item with “non-genuine” reasons such as: change mind, no longer need, unwanted gift, incorrect selection, etc. accepted with applicable conditions.
Return address: Direct Auto Parts 5/12 Pioneer Ave. Thornleigh 2120 NSW
Creating return: All returns must be made within 30 days from delivery date. Contact us as soon as possible with your return reason and invoice number for further information.
Return item must be in original condition. Item damaged due to unqualified, unprofessional installation, painted, altered, tempered, modified, not used for it purpose, etc. will be not accepted for exchange or refund.
Item returned as if: “Not match description or picture”, as well as all “Non-genuine” reasons must be in unused condition, without attempts to install it.
All return item must be in original packaging, without writing, printing, extra labels, etc.
Copy of invoice must be included.
Returned items not following above requirements will be not accepted for exchange or refund.
We do pay return postage for items that not fit it purpose, have factory defects, do not match item description or pictures on the web listing and warranty items (where applicable).
All other returns paid by the buyer.
Exchange or refund for the returned item will be processed upon item received and inspected.
Incorrectly selected items, “Change mind”, “No longer need”, “Unwanted gift” and all other non-genuine return reason will incur warehouse processing fees (10% of the sale price) and initial postage charges.
Any returns (except warranty claims) made with excessive delays will be liable for reduced refund amount (stock aging).
1 to 3 month – by 30% of the sale price. (70% of purchase amount refund).
3 to 6 month – by 50% of the sale price. (50% of purchase amount refund).
6 to 12 month – by 80% of the sale price. (20% of purchase amount refund).
Over 12 month returns not accepted.
International buyers note:
Postage cost for all international orders paid by the buyer. Import duties, taxes and other government charges are not included in the item price or shipping fees. All these charges and fees paid by the buyer. Check with your local authority to determine applicable fees prior to commence purchase. All international parcels insured for the full item value.
There is no cheap freight options for the large and heavy items. All international freight services have a high price tag. Contact us prior to purchase any large (over 105cm) and heavy (over 20kg) items.
International buyers note: We operate on Australia market. All our automotive parts are designed and made for Australian vehicles. Check item compatibility prior to purchase.
We operate with $Au only, not with any other currency.
We accept following:
Paypal – [email protected]
EFT – Westpac BSB: 032104 Acc: 045293 Name: Direct Auto Parts
Credit/Debit card: Call (02) 94818800
Email and message service:
We operate 09:00 – 17:00 Monday to Friday and usually reply your messages within 2 hours. Delay with message reply may occur at weekends, public holidays and store holiday.
All new parts covered by 12 month warranty. Any warranty outside this period specified in the item description. Warranty apply for item only, it does not cover installation, painting and any other labour cost. Warranty does not cover any direct or indirect expenses beside item cost only. Warranty apply for items that was professionally installed, without alterations, modifications, collision damages. Warranty apply for parts used on the matching vehicle make, model and dates range on standard road operation (unless specified).
By commence purchase, Buyer accept above policy and all specified conditions.
* (c) Direct Auto Parts Pty Ltd
Direct Auto Parts Pty Ltd
ABN: 23 601 177 824
Office: 5/12 Pioneer Ave. Thornleigh 2120 NSW Australia
(02) 9481 8800