Postage Policy

Author: Direct Auto Parts Pty Ltd   Date Posted:11 July 2018 

POSTAGE POLICY:

We process all orders within business day, and usually dispatch it at the NEXT BUSINESS DAY.

Small quantity of the items need to be relocated from interstate warehouses and an extra day may be added

to the dispatch time.

We use Australia Post and variety of the courier companies for our delivery needs.

Usual delivery time within Australia: Capital cities 2-3 business days,

near main federal roads 3-7 business days, rural areas 7-14 business days.

For the estimate delivery time, visit http://www.auspost.com.au

We do provide tracking number with the dispatched items.

If you do not receive your item within estimated delivery time plus 3 business days,

please contact us with the purchase details and tracking number.

INTERNATIONAL POSTAGE:

We do post our items worldwide, without limitation.

We use Australia Post International as our international postage service provider.

We do include tracking number with every order.

We can use alternatives, such as DHL, EMS, etc, upon request. However, those services

offer much higher price tag for the same or similar service speed and quality.

International delivery time widely variable depend of location and direct root availability.

Note: Many international deliveries from Australia directed to the Europe and then to the country

of destination.

Usual delivery time for the main transit roots 7-20 business days. Remote locations delivery may

take up to 30-45 business days.

For the estamate delivery time visit: http://www.auspost.com.au

NOTE: international delivery time calculated from depart Australia to

arriving to the country of destination. Processing through country of destination custom,

tax department, other official departments and local postal services is not including to the

Australia Post estimate delivery time guide.

If you do not receive your item within estimated delivery time plus 10 business days, contact

us with the purchase details and tracking number.

 

 

RETURN POLICY: 

If you unsure about item condition, compatibility, etc., please ask before purchasing.

We do accept returns for all our products* with any reason, however some conditions do apply.

* Used parts, virtual products and specified items - excepted from return.

    Return for exchange or refund accepted within 30 days from delivery date, for item that:

not fit it purpose, have factory defects, do not match item description and pictures on the web listing.

    Return of the item with "non-genuine" reasons such as: change mind, no longer need, unwanted gift, incorrect selection, etc.,

accepted if item returned (posted back) within 30 days from delivery date.

Return address: Direct Auto Parts 23/51 Leighton pl. Hornsby NSW 2077

    Creating return: Contact us with your return reason for further information.

It is advisable to provide vehicle details: Built date, VIN and other specific information.

Return item must be in original condition. Item damaged due to unqualified, unprofessional installation,

painted, altered, tempered, modified, not used for it purpose, etc. will be not accepted for exchange or refund.

Item returned as if "not match description" must be in unused condition, without attempts to install it.

Item returned with "non-genuine" reason must be in unused condition, without attempts to install it.

All return item must be in original packaging, without writing, printing overlabeling, etc.

Copy of invoice must be included.

Returned items not matchimg above requirements will be not accepted for exchange or refund.

    We do pay return postage fees for items that not fit it purpose, have factory defects, do not match item description

and pictures on the web listing and warranty items (where applicable).

All other returns paid by the buyer.

Exchange or refund for the returned item will be processed upon item received and inspected.

Our postage (initial postage fee) and insurance cost will be deducted from refund amount for the "non-genuine" return reasons.

We do not charge "Restocking" fee for the item returned within specified time.

Any returns made with excessive delays will be liable for reduced refund amount (stock aging).

1 to 3 month - by 30% of the purchase amount. (70% of purchase amount refund).

3 to 6 month - by 50% of the purchase amount. (50% of purchase amount refund).

6 to 12 month - by 80% of the purchase amount. (20% of purchase amount refund).

Over 12 month returns not accepted.

    If you received item that was damaged in transit, you need to inform us and lodge "Damage in Transit" claim to Australia Post.

(Or your international service carrier).

Note: Do not post damaged-in-transit item back to sender!

By Australia Post regulations, only receiver able to lodge "Damage-in-transit" claim for compensation.

Note: We do insure every item over $50.00 value and our item package is sufficient to cover careless handling.

Note: We do not take responsibility for "damage in transit".

    Before you choose an EXPRESS service, check https://auspost.com.au to ensure that this service available to your location.

International buyers note: We do not pay postage or return fees for an international parcels under any circumstances and any reason.

International buyers note: Import duties, taxes and other government charges are not included in the item price or shipping fees.

All these charges and fees paid by the buyer. Check with your local authority to determine applicable fees prior to commence purchase.

All international parcels insured for the full item value.

International buyers note: We operate on Australia market. All our automotive parts are designed and made for Australian vehicles.

Prior to purchasing it advisable to check item compatibility.

We operate with $Au only, not with other currency.

By commence purchase, Buyer accepting this policy.

Email and message service: While we operate at usual business days/hours and attempt to reply your message within hours,

delay with message reply may occur at weekends, public holidays and store holiday.